Frequently Asked Questions
Everything you need to know about shopping with Sartolane
What shipping methods do you offer?
We provide standard and expedited shipping worldwide via trusted carriers like DHL and FedEx. Shipping times vary by location, typically ranging from 3 to 7 business days.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
Which payment methods are accepted?
Sartolane accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, all our products come with a one-year limited warranty covering manufacturing defects. If you encounter any quality issues, our support team is here to assist with repairs or replacements.
Do you ship internationally?
We ship to over 50 countries globally. Please note that international orders may be subject to local import duties and taxes, which are the responsibility of the recipient.